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Contact Center

By using the Contact Centre Development Model at the start, middle or close of our projects, we ensure that initiatives in the people, process and technology areas are founded in the correct strategic context, are prioritised correctly, and will work together to deliver the performance you expect from your contact centre.

 

Our Contact Center services include:

 

  • CRM

  • Dialer

  • Dashboards

  • KPI Analysis

 

Our priority is your customer satisfaction.  Our focus is on the service a customer receives, during and after buying and we are 100% committed to offering no less than an Excellent Customer Experience. We can help improve your customer relationships, increase customer retention and build customer loyalty. We offer quality service and solutions tailored to meet your customer’s needs.  Our customer care driven approach guarantees your company a profitable customer experience.

 

Technical Support

 

We offer solutions to all things technical. Choose from our quality technical services to support and meet your company’s needs:

  • Hosted email

  • Cloud services

  • Online Backup

  • Website Hosting

 

Our technical professionals and packages deliver full support and resources to meet your needs. You can rely on our team of Technical Experts.

 

 

Procurement Services

 

We offer innovative and proven procurement expertise that will help increase your business profit and value.

 

Our services include:

  • Professional evaluation and advice

  • Project Management

 

Our team of Procurement Professionals measure and manage quality, cost and delivery, and match the best supplier to meet your needs at a competitive price.

 

Additional Information

 

We offer a wide range of programs tailored to meet your needs. Our team of experts will help you identify the program that best suits your needs and provide you with result orientated, tactical and strategic solutions.  Our dedication and full support in all areas of your contact center-staff, best practices, technology, operations and strategy- can and will support your company to Thrive.

 

Call Blending

 

We offer your company the opportunity to balance inbound and outbound operations and improve productivity with our proven services of Call Blending. Integrating inbound and outbound services will help maximize your agent’s skills as well as their time. Our call blending services are a cost-effective way to eliminate abandoned calls, lower queue time and increase your agent’s productivity. Guaranteed to increase the efficiency of your call center and enhance your customer experience.

© 2020 by Excaliber